Find the answers to our mostly asked questions

Curious to know more about our services? We got you covered. Explore the most frequently asked questions and answers about our products and services.
What is Cehub?

Cehub is a social commerce platform that combines shopping, networking, communication and interaction in one place. Users can buy physical and digital products, connect with others, and engage through comments and discussions.

How can I use Cehub?

You can access Cehub through our website or mobile app. Sign up for an account, browse products, add items to your cart and make purchases using our built-in payment gateway.

Can I sell products on Cehub?

Currently, Cehub is focused on providing a platform for buyers. However, we’re exploring options to allow sellers to list their products in the future.

How do I interact with other users on Cehub?

You can engage with other users by posting, commenting, participating in group discussions and sharing your experiences with products. This helps build a community of like-minded individuals.

Can I share my product reviews on Cehub?

Absolutely! We encourage customers to share their reviews and experiences with products they’ve purchased. This helps others make informed decisions when shopping on the platform.

Is my payment information secure on Cehub?

Yes, we take the security of your payment information seriously. We use advanced encryption and security measures to protect your sensitive data during transactions.

What types of products are available on Cehub?

Cehub offers a wide range of products, including physical items and digital goods. You can find everything from fashion and electronics to e-books and software.

How can I contact customer support?

If you have any questions or issues, you can reach out to our customer support team through the “Contact Us” section on the platform. We’re here to assist you.

Can I track my orders on Cehub?

Yes, you can track the status of your orders through your account. Once your order is shipped, you’ll receive tracking information to monitor its delivery.

Is there a mobile app for Cehub?

Yes, we have a mobile app available for both Android and iOS devices. You can download it from the respective app stores and enjoy a seamless shopping experience on the go.

Is there a way to search for specific products or discussions on Cehub?

Yes, Cehub offers search and filtering options to help you find products and discussions that match your interests and preferences.

Can I receive notifications about my activities on Cehub?

Yes, you’ll receive updates and notifications about your orders, discussions, and more to help you stay engaged with the platform.

Can I share content from Cehub on social media?

Certainly! You can share your favorite products, posts, and experiences from Cehub on your social media accounts.

How does Cehub ensure the quality of products on its platform?

We employs a rigorous vetting process, partnering with trusted suppliers and conducting quality checks to ensure products meet our standards.

Can sellers list any type of product on Cehub?

While we offer a wide range of products, we have guidelines to ensure only relevant and high-quality items are listed. To list a physical or digital product, Kindly contact our vetting team for requirements and guidelines.

How are products delivered to customers?

We partner with reliable courier services to ensure timely and secure delivery of products to customers’ doorsteps.

What's the estimated delivery time for products?

For physical products. delivery times vary based on location and product availability. Estimated delivery dates are provided during the checkout process. For digital products, once payment has been successful, customers will get notified via email to access their digital products instantly.

What payment methods does Cehub accept?

We accept various payment methods, including credit/debit cards, digital wallets, and bank transfers, to provide convenience to our users.

Is my payment information secure on Cehub?

Yes, we employs advanced encryption and security measures to protect your payment information.

Does Cehub have an affiliate program?

Yes, we have an affiliate program that allows you to earn commissions by promoting products and referring customers to our platform.

How much commission can I earn through the affiliate program?

Commission rates vary based on the product category and the sales generated through your affiliate link.

What is the escrow system on Cehub?

We use an escrow system to hold funds until the physical product is delivered and the buyer confirms satisfaction. This ensures a secure transaction for both parties.

How are seller ratings and reviews managed on Cehub?

After a successful purchase, buyers can leave ratings and reviews for sellers based on their experience, providing valuable feedback for other users.

Can sellers respond to buyer reviews?

Cehub is a platform where commerce meets community. We value opinions, suggestions and feedback. Therefore, sellers can respond to reviews, addressing any concerns or expressing gratitude for positive feedback.

What should I do if I encounter an issue with my order?

If you have any issues with your order, reach out to our customer support team. They’re here to assist you and resolve any problems.

How does Cehub handle my personal information?

We takes data privacy seriously. We adhere to strict privacy policies to protect your personal information and ensure secure transactions. Visit our Privacy Policy page to learn.